Important — two separate charges: When you place an order, you'll see two charges on your card statement. Calabasas Longevity charges the program fee. A separate $20 physician review fee is charged by our independent medical group during your medical intake. This fee is non-refundable.
Your program journey
Immediately after payment
Order confirmed
You'll receive a confirmation email from Calabasas Longevity listing your selected programs and total charged. Your card statement will show Calabasas Longevity for this amount.
Within 1–2 hours
Your intake link arrives
We'll send you a secure medical intake link via email and SMS. This link takes you to your confidential health intake form.
Complete your intake as soon as possible — provider review cannot begin until your intake is submitted. Most delays happen when intake is not completed promptly.
During intake
Complete your medical intake
Your intake covers medical history, current medications, allergies, and your wellness goals. You'll also sign required consents including telehealth consent and acknowledgment that treatment decisions are made by an independent physician.
- Medical history and current diagnoses
- Medications and supplements you take
- Surgeries, allergies, family history
- Weight, sleep, lifestyle, and goals
- Recent labs if available (within 12 months preferred)
Physician Review Fee — $20: During intake, a $20 physician review fee is collected by our independent medical group. This will appear as a separate charge on your card statement, distinct from your Calabasas Longevity program charge. This fee is non-refundable regardless of outcome.
1–2 business days after intake
Provider review
A licensed independent physician reviews your intake for clinical appropriateness. They evaluate your medical history, current medications, eligibility, and safety considerations for your requested program.
Possible outcomes:
- Approved — your order moves directly to pharmacy fulfillment
- Clarification needed — we'll contact you right away with what's needed and resubmit once resolved
- Not approved — full refund of both your program fee and the $20 physician review fee
No one can guarantee approval before the physician completes their review. Your physician will determine what's clinically appropriate for you.
1–2 business days after approval
Pharmacy fulfillment
Once approved, your prescription goes to a licensed US 503A compounding pharmacy. Your medication is compounded according to the physician's instructions, quality-checked, and prepared for shipment.
If your order includes both GLP-1 medications and peptides, they may ship from separate pharmacies. You may receive two packages and two tracking numbers. An additional shipping fee may apply for split orders.
3–10 business days
Delivery
Your medication ships directly to your home. You'll receive tracking information by email once your order ships. Delivery typically takes 3–10 business days depending on your location.
When your package arrives:
- Open carefully — use scissors if needed, avoid cutting too deep
- Check all items against what you ordered
- Review all labels and instruction inserts
- Don't discard any packaging until you've confirmed everything is correct
- If anything is missing or incorrect, contact the care team immediately
Ongoing
Active member support
Once your first shipment arrives, weekly check-ins from the care team begin. You'll also receive a welcome video from Dr. Broussard explaining your program, what to expect, and who to contact with questions.
- Weekly care team check-ins for the first month
- Access to the patient care text line for questions
- Guidance on proper administration and technique
- Dose adjustments made by physician only — never by CL staff
- Renewal reminders sent 10 days before your program ends
Emergency symptoms (chest pain, trouble breathing, severe reactions): Always call 911 or go to the nearest ER immediately. Afterward, notify the care team so your record can be updated.
Understanding your charges
You'll see two separate charges when you go through the program. This is normal and expected — here's exactly what each one is.
💳
Calabasas Longevity — Program fee
Charged at checkout for your selected program(s). This is the amount shown in your cart. Appears as "Calabasas Longevity" on your statement.
🏥
our independent medical group — $20 physician review fee
Charged during your medical intake by our independent medical group. Appears as "our independent medical group" on your statement. This covers the physician's time to review your intake and make a clinical determination. Note: the $20 physician review fee is non-refundable.
If you see either of these charges and have questions, contact us before initiating a dispute — we can explain the charge and resolve any issues quickly.
Frequently asked questions
How long does the whole process take from order to delivery?
Plan for approximately 7–14 business days total in most cases: 1–2 hours for intake link delivery, 1–2 days for provider review, 1–2 days for pharmacy fulfillment, and 3–10 days for shipping. The biggest variable is how quickly you complete your intake — the sooner you submit it, the sooner your review begins.
What is the physician review fee and why am I being charged?
A $20 physician review fee is charged by our independent medical group — the licensed physicians who review your intake and make all clinical decisions. This fee covers the physician's time to evaluate your health history. It is separate from your Calabasas Longevity program charge and is non-refundable regardless of outcome.
What if my physician doesn't approve my program?
You'll receive a full refund of your program fee from Calabasas Longevity. Note: the $20 physician review fee is non-refundable. Refunds typically process within 3–5 business days. We'll notify you by email and explain the outcome.
What if the provider needs more information or changes?
We'll contact you right away — by email and SMS — with exactly what's needed. Once you provide the information or confirm the changes, we resubmit your order for final approval. This typically adds 1–2 business days to the timeline.
I haven't received my intake link yet. What should I do?
Check your spam/junk folder first. If it's been more than 2 hours and you haven't received it, contact us at the number below and we'll resend it immediately.
Can I ask questions about dosing or side effects?
Any questions about dosing, administration, side effects, or symptoms must go directly to the care team — not to Calabasas Longevity staff. We are a wellness membership platform and cannot give medical advice. The care team number is (469) 218-5980.
Will I receive tracking information?
Yes — you'll receive tracking information by email once your order ships from the pharmacy. If your order includes both GLP-1 medications and peptides, they may ship from separate pharmacies and you'll receive separate tracking numbers.
When will I need to renew my program?
You'll receive a renewal reminder 10 days before your program ends. 28-day programs renew monthly. 3-month programs renew quarterly. You can cancel or modify your program at any time.
What does "pre-mixed" mean and why does it matter?
Your medications arrive ready to inject — no reconstitution with bacteriostatic (BAC) water required. Most peptides sold on research chemical sites arrive as freeze-dried powder that requires mixing, which introduces contamination risk and dosing variability. Our pharmacy-compounded, pre-mixed medications eliminate that risk entirely.
